Customer Service

Need Help?

FUGOO prides itself on the highest levels of customer service. If you have a problem, we're here to help you every step of the way. If you need help while setting up your FUGOO speaker or have questions along the path of your adventure, we're here to help. Use the contact option most convenient to your needs below.

Email - support@fugoo.com
Phone - (877) 435-7596
Hours - (Mon. - Sat, 6:00am - 6:30pm PST)

Frequently Asked Questions

What is your shipping policy?

Currently, we ship only to valid US addresses, excluding APO/FPO/DPO, PO Boxes, Freight Forwarders and US Territories. For security reasons, we are unable to alter the address or redirect the package after payment has been made. We will make our best effort to ship your successfully placed order same day if it is received and accepted by FUGOO before 12:00 p.m. PST (Monday - Friday, excluding designated holidays). We will make our best effort to ship your successfully placed order within 1 business day if it is received and accepted by Fugoo after 12:00 p.m. PST (Monday – Friday, excluding weekends or designated holidays).

Orders ship when all items are available. You will receive an email notification once your order is shipped. It will include shipment and tracking information.

You can find further information including full terms & conditions here.

Can I return my items and get my money back?

FUGOO offers a 30-day Money Back Guarantee to all of our website customers as well as a 1-year limited warranty. For more details, please contact customer service or see our full return policy here.

Can I pair my FUGOO Speakers together?

Yes! All of our FUGOO 2.0 Speakers can easily be paired together to double the fun!

What is your policy on customer data?

FUGOO respects our customers privacy and data. For more information please see our full privacy policy here.

How do I use the Flame feature of my FUGOO Inferno?

Thank you for purchasing the FUGOO Inferno Speaker with it's innovative Real Flame feature. For more information on how to use it, simply click here.